You may FAX us 24 hours a day
and 7 days a week. A printable form is available here:
Printable Order Form
NEW FREE FAX NUMBER!
(866) 224-4628
Most orders can be processed within 10 business days however,
rock orders please allow 2-3 weeks. This depends on heat treated
rock available. We have lots of rock but sometimes there is a wait
on the kiln firing time.
We accept VISA,
MasterCard, Discover, and American Express credit or debit cards.
You are welcome secure FAX your information.
If you choose to email your credit card information, please break the
number up into three emails for caution.
Email to:
missouritrading@agapemail.com
We know that where you live
can determine your shipper preference so we do our best to meet your
needs. Also, we are glad to combine orders and eBay winnings to save
you money.
USPS (United States Postal
Service)
~~~~~~~~~~~~~~~~~~~~~~~~ Most items ship
via Priority Mail. It is fast and usually costs little more
than Parcel Post mail. We now use the FLAT RATE BOXES
which can save you real $$ on rock shipments! Parcel Post can be
also be a good
choice for rocks and larger items. Books can be sent Media Mail for cost
savings to you however, it adds much transit time. We do not ship
videos via Media Mail because they are easily damaged that way. Very
light weight items can sometimes be sent First Class Mail. In any
case, we always use a
delivery confirmation which can be used for "tracking."
UPS (United Parcel
Service)
~~~~~~~~~~~~~~~~~~~ While not our
shipper of choice, we can ship via UPS. They are a good
service but sometimes it takes a couple days to connect with a driver
because of the rural area in which we are located.
If you have a UPS account, we can charge to your account if you wish.
We cheerfully accept your
orders! Please contact us for shipping estimates and product
availability.
If you want to, you can get an idea of shipping costs on the
US Postal Service
website. We charge an additional $3.00 for handling and paper
work. It is strongly suggested to insure international packages!
Countries we have
shipped to in the past:
Ireland, England, Germany,
Italy, Spain, Austria, Wales, Scotland, Ireland, Switzerland,
Israel, Japan, Australia, New Zealand, China, Egypt, Iraq,
Afghanistan, Portugal, Costa Rica, Mexico, Canada, South Africa,
Sweden, Norway, Denmark, France, Thailand, Ghana, Venezuela, Brazil,
Hungary, Ukraine, Greece, Venezuela, Belgium, ..
What cannot be returned . . . BOOKS
VIDEOS
SPECIAL ORDERED ITEMS
ROCK & STAVES
Requirements . . . A
15% restocking fee
is charged against the balance on all returned items. A copy of your
receipt must be included with the item. The item must be returned in
new, unused condition.
Authorization . . . Returns are not
accepted without prior authorization from MTCo. Please email for an authorization number
and it MUST be on the outside of the box. Returned items without
authorization become the property of MTCo.
If WE mis-key the
address for a call in order and the package is returned . . . We will re-ship the order and pay the additional shipping costs.
If you give us the wrong address and the package is returned . . . When you pay electronically, make sure that the address you give AT
TIME OF PAYMENT is correct. Emailing a different address later
does NOT INSURE we will have the ability to tie your email to the order
before shipping.
This is because orders come into the system differently than your
emails. Orders are processed first. Reading and answering emails
have a secondary priority to electronic orders that come into our
system.
So keep your Paypal and eBay information current! We will not be
responsible for the additional shipping charges required to get your
order to you; that will be your responsibility.
Refunds under this circumstance . . . We are willing to refund wrong address returns but the 15%
restocking fee will be applied and shipping charges are not refunded.
If you refuse the
package or do not pickup the package . . . We will treat this as an unauthorized return. (See section above
regarding Returns.)
We support the
Christian Satellite Network Radio broadcasts both financially and
through this website.
If you have a website, please do the same.
They teach the truth.
